1. Introduction
Outbox Digital Ltd (“We”, “Us”, or “Our”) is a registered company in the UK, and these terms of service govern your use of our services, including but not limited to website development, branding, and digital marketing services.
By engaging with Outbox Digital Ltd, you (“Client”, “Customer”) agree to these terms.
2. Services
Outbox Digital Ltd provides various creative and digital marketing services, which include but are not limited to:
• Branding and design
• Website development
• Social media marketing
• E-commerce marketing
3. Payments
• A non-refundable deposit of 50% is required before starting any project.
• The remaining balance is due upon project completion and before delivery of the final product.
• Payments are to be made via bank transfer or other agreed methods.
4. Project Timelines
• Project timelines will be outlined in the project brief or contract.
• Delays caused by the client’s failure to provide timely feedback or necessary information may result in a project timeline extension.
• Outbox Digital Ltd is not responsible for delays caused by third parties.
5. Revisions and Changes
• The number of revisions and iterations will be agreed upon at the start of the project.
• Additional changes beyond the agreed scope may incur extra costs.
6. Client Responsibilities
• The client must provide clear, complete project details and any required assets in a timely manner.
• Any delays in communication or submission of assets may affect the project timeline.
7. Intellectual Property
• Upon full payment, the client will receive ownership of the final design or website.
• Outbox Digital Ltd retains the right to display the work as part of its portfolio.
8. Termination
• Either party may terminate the agreement if the other party breaches these terms.
• If the client cancels the project after work has begun, the client will forfeit the deposit, and additional fees may apply depending on the stage of completion.
9. Liability
• Outbox Digital Ltd will not be liable for any indirect, consequential, or incidental damages arising from the use of our services.
• We do not guarantee specific results from digital marketing efforts.
10. Confidentiality
• Outbox Digital Ltd agrees to keep the client’s confidential information private.
• Any data or personal information collected during the project will be used in accordance with our Privacy Policy.
11. Dispute Resolution
• In the event of a dispute, both parties agree to first seek mediation before pursuing formal legal action.
• Any disputes will be governed by the laws of England and Wales.
Key Bullet Points for Your Understanding:
1. Payment Structure: A 50% non-refundable deposit is required upfront, with the remainder due before project delivery.
2. Project Timelines: Delays from the client can extend the timeline. The company isn’t liable for third-party delays.
3. Revisions: Revisions are limited to an agreed number, and additional changes beyond the scope will incur extra charges.
4. Ownership: The client owns the final product once the payment is complete, but Outbox Digital can use it for their portfolio.
5. Client’s Role: You need to ensure clients submit necessary materials and feedback on time to avoid project delays.
6. Termination: If a project is terminated by the client after it has started, they will forfeit the deposit.
7. Liability: Outbox Digital isn’t responsible for indirect damages or guaranteed results in marketing campaigns.
8. Confidentiality: Client data will be handled in line with your privacy policy, and confidentiality will be maintained throughout the project.
9. Dispute Resolution: Any dispute will first go through mediation, following the laws of England and Wales.
10. Intellectual Property: Ensure clients understand that full ownership is transferred only after full payment.